Serious question, did anyone else think the whole 'scalp massage before a cut' thing was just fluff?

I worked at a chain salon in Tampa for 2 years and we were told to do a 2 minute scalp massage on every client. I thought it was a total waste of time, just a gimmick to make the service seem fancier. Then I started at a small boutique place last month where the owner, Maria, showed me her client notes. She pointed out that 8 out of 10 of her regulars who get the massage book their next appointment 3 weeks sooner than the ones who skip it. She said it genuinely relaxes them and builds a real connection, which I guess I can see now. Has anyone else tracked something like this with their own clients?

2 comments

2 Comments

the_ray22h agoTop Commenter

Yep, I was that cynical stylist too.

grant.kevin17h ago

Oh man, I totally get that. I used to think it was just a silly extra step too. But you're right, that connection really does make a difference in how people feel about coming back.

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