My salon manager wanted us to push keratin treatments, I said no and focused on olaplex instead

About a month ago, our owner brought in a new line of keratin smoothing treatments and told us to make them our main service. I looked at the ingredients and saw a lot of formaldehyde, which I'm not cool with using all day. So I doubled down on what I know works for my clients, which is olaplex for repair and custom color. My book stayed full, and honestly, three regulars thanked me for not pushing the other stuff on them. Anyone else get pressure to sell a service they didn't believe in?

2 comments

2 Comments

garcia.miles7d ago

That's just good business right there, putting what's actually good for the client first. You see it everywhere now, some manager who's never done the job pushing a product just because it makes more money for them. How many times does someone have to sell something they know is junk before they feel bad about it? Sticking with what you know works, that's how you keep people coming back. It's wild that doing the right thing feels like going against the grain sometimes.

green.jenny6d ago

My friend Sarah worked at a phone store for two years. Her boss kept telling her to push the most expensive insurance plan on every single person, even older folks who barely used their phones. She finally quit after she sold it to this sweet older man and saw how confused he was about the charges later. She said it felt like stealing from people who trusted her. Now she works at a smaller shop where they actually ask what you need first. The difference in how she feels about her job is crazy.