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My client's hair went from straw to silk in 8 weeks and it was all because she stopped doing one thing
So I have this client, Danielle, who sits in my chair every 6 weeks like clockwork. Back in March her hair felt like a Brillo pad, I kid you not. She kept telling me her ends were breaking off and her color was fading weird, kind of a brassy orange. I asked her to walk me through her whole wash routine and she goes, oh I use a 2-in-1 shampoo and conditioner because it saves time. Two in one, every single day, for like 3 years. I told her to stop that immediately and just use a plain sulfate shampoo plus a real conditioner. She fought me on it at first, said her hair felt greasy. Fast forward to her appointment last Tuesday and I could run my fingers through it with zero snags. The shine was unreal, even her color looked richer because the cuticle wasn't all chewed up anymore. She literally grabbed a mirror and said, is this the same head of hair. Now I'm wondering, how many of my other clients are secretly using 2-in-1 and not telling me? Do you guys ask about wash routine at every single appointment or just when something looks off?
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