Spot color match went sideways on a local banner order

Ordered a 4-foot banner last Tuesday from the shop in Tulsa that always nails it. Spec'd Pantone 185 red for the logo, but their RIP software defaulted to process red and the proof on screen looked fine. Got the print, it came out as this flat orange-ish brick tone that screamed off the wall. I checked their settings, turns out they never swapped the RGB preview to the CMYK simulation. Anyone else run into RIP defaults lying about spot colors before the ink hits the vinyl?

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jade6182d ago

Hold up, their RIP software didn't warn them at all? That's wild. I've had screens lie to me before, but never that bad where the preview looked totally fine and the print came out looking like burnt clay. A 185 red should pop, not look like a faded brick. You'd think the shop would've caught it when they pulled the first test strip, but I guess if the proof looked good on screen they just ran with it. That's a brutal way to learn their color management is broke.