Warning: The city's new parking app charged me twice for the same spot

I used the ParkRight app last Tuesday to pay for 2 hours downtown. Got a confirmation screen with a receipt number. An hour later, I got a second email saying my card was charged again for the same session. I checked my bank and sure enough, there were two $8 charges. The app has no clear way to report a duplicate payment, just a generic contact form. Has anyone else gotten double-billed by this thing and actually gotten a refund?

2 comments

2 Comments

gonzalez.phoenix1mo ago

That's so frustrating. Happened to me last month with the same app. Took three emails through that useless contact form to get my money back. They finally fixed it after I sent screenshots of both bank charges. Keep pushing them, it's the only way.

josephs261mo ago

Screenshots are key, they can't ignore proof. Always get a case number or ticket reference from the first email, it forces them to track it. Threatening a chargeback with your bank usually speeds things up if they stall past a week. Save every single email and note the dates you sent them.