That moment at the DMV when the kiosk asked me to confirm my identity by typing my address backwards

I was at the DMV in Raleigh last Tuesday and they had this new self-service kiosk for license renewals. Everything was going fine until it asked me to type my street address backwards to prove I was really me. I sat there for a solid two minutes trying to reverse "Oakwood Lane" in my head while the line built up behind me. The person at the next kiosk asked the worker if they could just skip that step and the worker said no, it was a security feature. Eventually I gave up and just went to a human teller who did it in 30 seconds with no backwards typing nonsense. Has anyone else run into a verification method that felt totally designed by someone who never actually uses it?

2 comments

2 Comments

the_piper14d ago

Came across this at the North Carolina license office just last month. That backwards address thing is pure nonsense. The machine froze on me twice trying to process "123 Main Street" reversed. Ended up waving down the clerk who just rolled her eyes and typed it in normal order. Felt like a test designed by somebody who never waited in a DMV line.

lily_sullivan8214d ago

Ain't that the truth @the_piper, same thing happened to me with "Cedar Court" and almost threw my phone across the room.