Showerthought: My bank's app made me confirm a $5 transfer three separate times, but a $500 payment went through with one tap.

I read a post here about 'confirmation fatigue' and it clicked that this design punishes small, frequent actions while making big, risky ones too easy, so how do we fix that without just adding more annoying pop-ups?

2 comments

2 Comments

the_lee2h ago

Wait, is that really about confirmation fatigue? Sounds more like a broken risk model.

miles_roberts221h ago

My buddy Jake had to type in a code from his key fob just to buy a $3 coffee on his bank card last week. Then he accidentally sent his landlord $1200 for rent instead of $120 and there was no check at all.