That $2,000 CRM I bought last month is collecting dust

I was sold on all the automation promises from the sales rep, but after three weeks of trying to get my team to use it, we're back to spreadsheets. The learning curve was way too steep for my five-person agency, and nobody had the time to figure it out. Anyone else have a tool that looked great on paper but flopped in real life?

2 comments

2 Comments

bailey.sandra6d ago

Oh man, I feel your pain on this one. We bought this project management tool that was supposed to replace our messy Trello boards and Slack threads. The onboarding took two full days and by the fourth day everyone was back in their old workflow because nobody remembered how to tag a task. It sat there for six months before I finally canceled the subscription. Your team going back to spreadsheets is a classic sign that the tool was more about the sales pitch than the actual daily grind.

kim.hannah6d ago

Wait two full days of onboarding?? I'm sitting here trying to wrap my head around that. We've got a team of like 25 people and if something takes more than a 45 minute lunch-and-learn nobody's going to show up for the second session. And that thing about nobody remembering how to tag a task - that kills me because that's literally the one thing the sales demo showed working perfectly. Like how do you design a tool that people can't figure out five minutes into using it?