Pro tip: Stop promising clients a 2-week turnaround if your team is already slammed

I lost my biggest retainer last month because I overcommitted on a deadline and delivered sloppy work, so now I check my team's actual capacity before I even quote a timeline - how do you keep your promises realistic without losing the sale?

2 comments

2 Comments

kellyj2317d ago

Learned that the hard way myself, buffer time saves both your rep and the sale.

phoenix84518d ago

Honestly I think "checking your team's capacity" is only half the battle. You still gotta leave a buffer for when stuff goes wrong or clients change their minds.