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Fired a $6,000/mo client at a coffee shop in Sacramento and my agency actually grew
Two months ago I met a client at a cafe on K Street in Sacramento to talk about their retainer, and they spent 40 minutes arguing over a $500 line item while their account was bleeding money. I walked out, wrote the termination email that night, and lost 30% of my monthly revenue in one click. My team of four panicked for about two weeks, but then we finally had time to fix the onboarding process for our other accounts. Revenue was back to where it started in 60 days and nobody is working weekends anymore. Has anyone else cut a big client and had it go way better than expected?
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