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Client said my paver design looked 'too busy' and it bothers me weeks later
I spent like 3 days laying out a circular herringbone pattern for a backyard patio in Austin last month. The lady walks out, takes one look, and goes "it looks like a kaleidoscope threw up on my yard." No joke, those were her exact words after I already had half the stones cut and set. She made me rip it out and do a simple running bond instead. Has anyone else had a client just completely trash a design you put real work into?
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the_lee6mo ago
Read an article in Landscape Architect Magazine last month about how circular herringbone patterns create this optical vibration thing when light hits the stones from different angles. Makes sense why it looked "busy" to her, but man, three days of work down the drain because she didn't speak up sooner. You'd think clients would say something during the design review phase, not when half the patio is set in mortar.
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nancy36mo ago
Did she at least offer to pay for the extra labor?
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noahw534mo ago
Yeah, "optical vibration thing" sounds like a fancy way to say "I messed up and don't want to admit the client was right." Honestly, if I'm paying someone to build a patio, I'm not gonna micromanage every tiny design detail during the review phase... that's why I hired you. Three days of work is on the installer for not catching it earlier, not on her for changing her mind.
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