During a BUSY day, a client's friend called to JOIN their facial last minute. The spa was FULL, so I had to say NO. Awkward VIBES.

3 comments

3 Comments

Ugh, last-minute adds are the worst. It's not like you can magically make space appear. Totally get why the vibes were awkward.

danielm151mo ago

Tried offering a small discount on their next booking. It shifted the focus to a future yes, which usually smooths things over.

ryan_smith371mo ago

Yeah, I've found being clear about the reason helps a lot. Just state the policy simply, that you're fully booked, and offer to schedule them for another time. It takes the personal sting out of the no.