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During a BUSY day, a client's friend called to JOIN their facial last minute. The spa was FULL, so I had to say NO. Awkward VIBES.
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paige788h ago
Ugh, last-minute adds are the worst. It's not like you can magically make space appear. Totally get why the vibes were awkward.
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ryan_smith3727m ago
Yeah, I've found being clear about the reason helps a lot. Just state the policy simply, that you're fully booked, and offer to schedule them for another time. It takes the personal sting out of the no.
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