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After back-to-back urgent repairs, I'm debating rush fees.
Some say extra charges are fair for the overtime and hassle. Others worry it drives customers to competitors. How do you balance this?
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murray.diana6h ago
Yeah, the part about driving customers to competitors is real. I saw a tweet where someone said a fair rush fee actually builds trust because it sets clear boundaries.
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nelson.spencer1h ago
But if a rush fee builds trust by setting clear rules, what happens when the rush job still has a problem? Does that extra charge make the customer more understanding when something goes wrong, or does it just make them twice as angry because they paid extra for a mess? I've seen guys charge 50% more only to have a part backordered, and then the client feels totally ripped off.
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