I bumped up the font size on my website's forms and the error rate dropped by half

I run a small site for local event sign ups and kept getting emails from people mixing up their birth date and phone number fields. Turns out the labels were a tiny 12px and my mom, who wears reading glasses, pointed out she could barely read them. I changed all form labels to 16px minimum and made the input boxes a bit taller too. After a month, the number of support tickets about wrong info went from about 20 to just 10. Has anyone else found that just making text bigger was the simplest fix for a tricky problem?

3 comments

3 Comments

the_leo1mo ago

My old boss at a startup always pushed for minimalist design with tiny text, said it looked more modern. I argued for bigger fonts but got overruled every time. Seeing your numbers, a 50% drop, proves I wasn't just being stubborn. It's wild how often the simplest fix is just making things easier to see.

michael_wood321mo ago

Yeah my buddy had a similar thing. His team redesigned their app, made all the buttons super small and sleek. User complaints shot up like 80% in a week. They just changed the button size back and it fixed everything.

felix_martin5618d ago

80% in a week? That seems high. I mean, I get that people get annoyed when buttons are too small, but is clicking a tiny button really that big of a deal that it tanks your whole app's ratings? My buddy's team made a button like half the size and their support tickets went up maybe 10%, not 80. Feels like there's probably something else going on, like the new design was just ugly or confusing in general, not just the button size itself.