Pro tip: Having sales try our new icon set showed where labels failed.

They got stuck on the checkout flow because our button text was unclear.

3 comments

3 Comments

Ever notice how bad labels mess up simple stuff in real life? Like shampoo that says "volume" or "body" but you can't tell which one actually cleans your hair. Or remote control buttons with tiny symbols that make you guess what they do. It's wild how often we just guess at things because the words or icons are unclear. Your sales team hitting that checkout wall totally proves we need real people testing this stuff, not just designers who already get it.

the_kevin9d ago

Wait, the sales team got stuck? They know the product inside out, so if they're hitting a wall, that label must be truly terrible. It just shows how easy it is to build something only you understand. The fix should be so obvious once you see real people guessing.

gavinc674d ago

It's crazy how even really smart teams fall into that trap over and over. You'd think we'd learn from all the shampoo bottles and confusing remotes!