Wasted $180 on a fancy kitchen backsplash tile that didn't match the sample I brought home from the store in Denver

I ordered 30 square feet of that handmade zellige tile online after seeing the perfect color in the showroom, but when it arrived last week every single tile had a different shade of blue and the store manager just shrugged and said sorry not our problem has anyone else dealt with online tile orders being totally different from the physical samples?

2 comments

2 Comments

wendy_clark8d ago

They let you lay out three days worth of work before telling you it was a representative example? @nancy3, what did you end up doing with all that gray streak tile, did you eat the loss or find some installer willing to work with it? The bigger question is why these stores put a sample in front of you knowing full well the actual batch is a total crapshoot, that feels like they're counting on you not pushing back. I'd love to know if either of you got anywhere by threatening to blast them on google reviews or if that just got you the same shrug.

nancy312d ago

Oh isnt that just the worst feeling when you spend that kind of money and it shows up looking nothing like the sample? I did the same thing with some subway tile for my kitchen last year, bought it online from a place in Phoenix because the showroom color was this perfect warm white, but the boxes came in and every single tile had these random gray streaks and dark spots. I tried to make it work for like three days, laying them out on the floor trying to find a pattern, but it just looked like a mess. The manager basically told me tough luck too, said the sample was just a "representative example" and I should have ordered a full box first. Now I tell everyone to never trust online tile samples unless you can see the actual batch in person because that lesson cost me way more than I want to admit.