The burgundy that came out pink made me redo my whole file setup

Ngl I used to just send whatever PMS number the client told me and hope for the best. Three months ago I did a run of 500 business cards for a law firm in Denver and their burgundy came back hot pink because the file had a CMYK value but the proof was showing RGB on my old monitor. I checked the PDF and the color profile was totally missing, I never even looked at that tab before. Now I spend ten minutes on every job confirming the profile before I export, and I also calibrate my screen with a cheap puck once a month. The extra step feels boring but it killed my reprint rate, which used to be like 15 percent. Has anyone else had a client blame them for a color shift that was actually a monitor issue on the client side?

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