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Customer said my sweep job left a mess on her white carpet

She pointed out a line of soot I hadn't even noticed near the hearth. Now I tape down a drop cloth even on short jobs, saved me four callbacks this year. Anyone else have a client catch something you overlooked?
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2 Comments
holly_flores79
The "line of soot" bit actually sounds more like a smudge from a broom bristle than a missed spot. If your brush is hitting the edge of the hearth wrong, it leaves a thin gray stripe that's easy to miss until it dries. Try checking your broom angle before you start, that little tweak cut down my own missed marks a ton.
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wren301
wren30116d ago
Oh man, that exact thing happened to me with a stray ash mark I swore I cleaned up!
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