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Vent: A customer brought in a camera full of sand from a beach trip
Last week, a guy came into my shop in Tampa with an old film camera he said he took to the Gulf. He opened the back and sand poured out onto my bench, like a tiny beach. I spent maybe two hours just brushing and blowing grains out of the shutter curtain and film advance. He looked at me and said, 'I thought the seals would keep it out.' Has anyone else had to deal with a camera that went on a real vacation?
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anthony1652mo ago
But isn't some of that on us for not setting clear expectations? I mean, "weather-sealed" is super vague. If a customer doesn't know it just means a few rubber gaskets and not a force field, can we really blame them for trusting the label? The specs never say "a little sand is okay but a lot is bad.
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uma_webb282mo ago
That whole "I thought it would handle it" mindset is everywhere now. People treat rugged phones like they're indestructible, or put a weather-sealed lens through a monsoon. It's like trusting a raincoat in a hurricane. The marketing makes folks believe things are totally proof, not just a little resistant. So you end up with sand in a shutter or a phone full of pool water.
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