Unpopular opinion: My call-back rate in the North End dropped by half after I started using a Klein VDV Scout Pro tester on every job.

What specific tool or change in your process made the biggest difference in your first-time fix rate?

3 comments

3 Comments

Wait, you're getting half as many call backs just from using a tester? That seems like a huge swing for one tool. Are you sure it's the tester and not something else, like maybe you're finding problems that were always there but the old owners just lived with?

the_patricia26d ago

Totally agree, it's easy to blame the tool. My inspector found a bunch of minor stuff that the sellers clearly ignored for years.

charlie_stone7224d ago

Oh come on, it's pretty straightforward. A tester catches the obvious stuff like dead outlets or loose connections that a visual walkthrough might miss. If you're cutting callbacks in half, it's because you're actually checking the things that break instead of just eyeballing them. What's the mystery here?

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