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Warning: the guy at the counter in Buffalo fixed my checkout form with one question about the cash button
I was standing in a small hardware store in Buffalo last Tuesday waiting to pay, and the cashier noticed me staring at his screen while he rang me up. The total was $14.87, and he went to hit the big green CASH button but his finger hovered for a second. He turned the screen toward me and said, "See this? The button is huge, but the void button sits right next to it and they look the same." He told me he double taps that void button about once a day and has to call a manager over to fix the drawer. I stood there holding a bag of wood screws and had this weird moment of clarity about every checkout screen I have ever built. I went home and looked at my own payment page and sure enough, my confirm and cancel buttons were the same size and color, just sitting there side by side. He said the fix he wanted was simple, a smaller cancel and a space between them, and honestly he was right. So how do you all handle the confirm versus cancel button question, do you split them up or hide the cancel somewhere else entirely?
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