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Appreciation post: The old guy at the Portland farmers market who said 'you're selling the story, not just the steak'

He watched me cut a ribeye for a good five minutes before leaning over my counter and telling me I should explain the marbling and the dry-aging process to every single customer. Anyone else get a piece of advice that changed how you talk to people about your work?
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2 Comments
holly_flores79
An old baker told me once that people buy the morning, not just the bread. He meant the smell, the warmth, the idea of a fresh start. I started talking about how the dough rests overnight and the oven heat gives that crust. It sounds simple but it makes a real difference. Customers connect with the process, not just the product in the bag.
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wendysmith
People buy the morning" is such a perfect way to put it.
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