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I faced a moral choice with a customer's worn cassette
A regular customer brought in a bike with a worn cassette and limited funds. Most mechanics would insist on a new one for safety, but I checked the wear and found it still had life. I cleaned and reinstalled it, explaining the risks, and the bike has been fine for months. Sometimes, being too rigid can push people away from proper maintenance.
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bailey.sandra4d ago
My local library will waive overdue fines if you just talk to them, which keeps people coming back. That same flexible thinking you used prevents folks from avoiding help altogether.
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drewp754d ago
Why do I always forget return dates, @bailey.sandra, when they're so nice about it?
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