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PSA: told a guy in Akron his rear brakes were metal on metal, he said his cousin checked them 3 months ago
He came in for an oil change and I pulled the rear wheels anyway since the pedal felt off on the test drive, and the pads were down to the backing plates on one side. I showed him the rotor with my flashlight and he still wanted to argue that his cousin would have caught it, so I wrote it all on the ticket, had him sign, and let him leave. Do you push harder when someone waves off a safety call like that, or just document it and move on?
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