Overheard a customer say their dent was just a 'character mark' yesterday

I was pulling a fender off a 2018 Civic in the shop when a lady told her friend that the big crease in her door gave the car 'personality.' She said she was going to leave it because it matched her 'rough and tumble lifestyle.' Has anyone else had a customer refuse a repair because they liked the damage too much?

2 comments

2 Comments

phoenix84519d ago

Man I swear I saw something like this on a car detailing page. Someone was bragging about how their dented truck looked "tough" and refused to fix it. Different strokes I guess, but leaving a giant crease on a 2018 Civic just sounds like you're too broke to fix it.

angela_wilson7819d ago

Yeah, "too broke to fix it" is pretty much it for a lot of people right now.