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Had to choose between a new control board or a complete dryer rebuild on a 20-year-old unit
Got a call last Tuesday about a Kenmore dryer that wasn't heating. Model from 2004, still in decent shape but the owner was on the fence about fixing it. I checked it over and the heating element was shot AND the timer contacts were burned. I gave them two options: slap a new control board and element in for around $180 parts and labor, or do a full rebuild with new rollers belt and all that for $350. They went with the rebuild. Took me about 3 hours start to finish. Old girl runs like new now but I gotta wonder if I should have pushed harder for just the basic fix. Any of you guys run into customers picking the expensive option and then later regretting it? I always feel like I gave them too many choices.
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wren3015d ago
That heating element AND timer contacts shot" - that's not really a "control board" issue though, since the timer is a separate mechanical switch on a 2004 Kenmore, not a board. You probably meant the timer itself, just a heads up.
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grant5694d ago
Man, that reminds me of my buddy Dave who had a customer spend $400 rebuilding an old fridge compressor and then complained six months later when the door seal went bad! He felt awful like he should've just talked them into a new unit from the start. Sometimes giving people every option just leaves everyone second-guessing.
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