Lost a whole afternoon because I didn't check the panel's firmware version first

I was on a job in Tempe adding a new wireless sensor to an older Vista panel. Spent 4 hours trying to get it to enroll before I finally checked and saw the firmware was from 2015 and couldn't support the newer hardware. Had to tell the homeowner we needed a full panel upgrade, which ate up my whole schedule. Anyone run into this with the Honeywell 21iP lately?

2 comments

2 Comments

willow_anderson853d ago

My last firmware surprise was on a Vista 20P in Chandler. I spent a solid three hours thinking the keypad was broken before I saw that ancient date. Felt like a real genius that day.

bailey.sandra3d ago

Always check the firmware sticker on the door now. Saved me from that same headache last month. What version were you stuck with?