Bought a $400 Snap-On ratchet and it locked up after 3 months

Sent it back for warranty and they said it was 'user abuse.' Never buying their overpriced tools again. Anyone else ditch Snap-On for something cheaper that actually holds up?

2 comments

2 Comments

schmidt.blake2d ago

Did they even give you a reason what the "abuse" was? That's the lamest excuse I've ever heard from a tool company. Sounds like their warranty isn't worth the paper it's printed on.

reeseanderson2d agoMost Upvoted

Wait, you actually got that response from them? I used to think DeWalt had one of the better warranties out there honestly. But reading stories like this really makes me reconsider if it's actually worth anything when push comes to shove. I mean, what kind of "abuse" are they even talking about? Using a tool for its intended purpose? That's basically their way of weaseling out of every claim. Definitely changed my mind about trusting their warranty as much as I did before.