kai779•14d ago

A client's feedback on my AI chatbot's tone completely changed how I write prompts now

I work with a small law firm in Portland and built them an AI chatbot for answering client questions. After two months, a client told me the chatbot sounded 'like a robot trying to be a lawyer' and that it was too formal. Turns out, I had been prompting the AI with overly legal language and no personality. I rewrote the system prompt to include 'talk like a friendly paralegal' and added a simple rule: use plain English first, legal terms second. Now the chatbot gets way fewer complaints and the firm actually got a compliment last week. Has anyone else had to adjust their AI's tone based on user feedback?

2 comments

2 Comments

pipergonzalez14d ago

Tone really does make or break it.

gavin_mason3114d ago

Adding a laugh track to my voicemail once fixed everything.