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Took me 9 days to figure out why one contractor kept ghosting our maintenance requests
We had one plumber who would confirm jobs in our system and then just never show up. Not every time, just enough that I started keeping a tally. By day 9 he had flaked on 7 of 11 jobs and I was ready to cut him loose. Turns out our work order system was sending him texts at 6am and he worked nights, so he would roll over, tap accept half asleep, and forget by noon. I moved his notifications to 2pm and he has not missed a single job in 3 weeks. Now I am wondering how many other vendor problems are just bad notification timing on our end. Any of you run into vendor issues that turned out to be your own system?
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caseyward13d ago
I used to roll my eyes at stuff like this and just assume the vendor was lazy. Figured if a guy accepts the job he should show up, end of story. But the 6am text thing is such a simple fix that it's almost annoying how much sense it makes. We had a similar deal with a cleaner who kept bailing on Monday mornings, and it turned out our booking app pinged her at 11pm Sunday when she was already asleep. Switched it to a reminder the night before and she's been solid since. So yeah, I was wrong on this one. Sometimes the problem isn't the person, it's the dumb way we're reaching them.
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