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Rant: I saw a report that 60% of agency clients actually prefer a flat monthly fee over hourly billing.
Found it in a survey from a consultancy group in Chicago, which totally goes against what I've heard from other owners for years. Has anyone else made that switch and seen a real change in client trust?
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veraramirez2d ago
Oh man, that report is WILD but it makes so much sense. I switched to flat fees last year and the difference in how clients talk to me is HUGE. No more watching the clock or them worrying about a surprise bill, it just feels like we're on the same team trying to fix the problem. That trust is everything.
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rowanp152d ago
How do you handle scope creep when you're on a flat fee? I had to get really clear about what's in and out of the project from day one, which honestly made my proposals way better. It forces you to think through the whole job before you start, so there are fewer surprises for everyone.
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