Just saw our agency's client churn drop to 4.2% and it's a huge red flag

Hit that number after a full quarter. It sounds good, but it's because we stopped firing bad-fit clients. Our team is now overworked and morale is tanking. We're keeping revenue up but burning people out. How do you balance client retention with team health?

2 comments

2 Comments

lucas1597d ago

Fire the bottom 10% of clients to protect your team's sanity.

karen3686d ago

My friend's team had this one client who called at 2am for tiny changes, then refused to pay on time. Honestly, it got so bad two good people quit from the stress. They finally dropped that client last month and my friend says the whole office mood changed overnight. Tbh sometimes you just gotta cut the bad ones loose.