I finally dumped the $1,200 client gift box service and I feel dumb for waiting so long
Our small shop in Sacramento burned $1,200 over 6 months on a fancy gift box service for new clients, and I want to warn anyone thinking about it. The boxes showed up late 3 times, one had a cracked mug, and not a single client ever mentioned getting one. Last week our office manager just started sending a $25 local bakery card with a handwritten note instead, and two clients replied within a day thanking us. That was the thing that flipped me, cost dropped to $150 total and people actually noticed. If you are a smaller agency, skip the curated box thing and put that money into something people actually see. Has anyone found a client gift that actually gets a response without looking cheap?