Ran into a former client at Home Depot yesterday

She told me she switched agencies because we never asked about her actual goals, just kept pushing our services. That conversation made me rethink how I structure our first calls with new leads. Anyone else ever get feedback like that out of the blue?

2 comments

2 Comments

coleman.derek2d ago

Yeah I had something similar happen. Started asking "what does success look like for you" right at the beginning of calls. Makes people stop and think. Then we build from their answer instead of leading with our stuff. Changed everything about how I sell.

simonreed2d ago

Sometimes clients just aren't paying attention to what you're actually doing for them...