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Overheard an agency owner at a coffee shop say he stopped using retainer contracts

He said monthly retainers made his team lazy because the cash kept coming no matter what. Now he does project-based only and says it forces him to actually sell value every time. Has anyone else tried dropping retainers?
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2 Comments
the_piper
the_piper4h ago
My old agency got complacent too once retainer cash was rolling in. Project based keeps you hungry for sure.
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troy_butler7
Totally agree. Saw the same thing happen at my last agency.
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