Had a weird moment where I realized all my client onboarding was backwards

I was on a call with a client in Denver last week and they asked me a question I should have answered 3 months ago and it hit me that I was just throwing services at people without ever asking what they actually wanted to achieve, has anyone else caught themselves doing the same thing?

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1 Comment

grant5691mo ago

Did you end up switching to a "what does success look like" first question?